Purchase
How do I top up my account?
To top up your Pocket Insight account, you can currently use bank cards or PayPal for payment. Simply click on the plus sign at the top right corner of the webpage or select the "Top-up balance" tab to proceed with the recharge process. There are different top-up packages available, ranging from $9.99 to $999.99, with larger top-ups earning more free bonus balance! Additionally, new users can take advantage of a special offer for their first top-up. Don't hesitate - act now and enjoy the extra benefits!
I made a purchase, but no credits were added into my balance.
Your balance should typically be added immediately once your purchases are all set. If you experience a delay or any uncertainties, we recommend refreshing the webpage and verifying your balance once more. If the balance still do not show up, please reach out to us via Contact Support with your purchase receipt from the relevant payment provider and briefly explain the situation you meet. We will promptly investigate the issue further and ensure that your balance is added post verification. Thank you for your cooperation!